All orders placed before 11:00AM Monday to Friday will be dispatched the same day, orders placed after will be sent the following working day.
Orders placed on Saturday and Sunday will be dispatched on the following Monday.
We now offer free standard shipping for orders over £50.
Delivery is worked out at checkout based on weight and size.
Please note: orders outside of the EU can’t be placed at this time. We are sorry for any inconvenience caused.
- If you wish to return a product please email us at firstname.lastname@example.org so we can help. Please ensure the product is kept in its original packaging.
- Due to the nature of our products we can only accept returns if the product is unopened and sent back to us within 21 days from purchase.
- If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us as we’ll get back to you right away with a solution.
- Can I track my delivery?
Unfortunately we do not offer tracking at the moment, this might change in the future
- How will I know if my order has been processed?
Once we processed your order we will send an email confirming that your order has been dispatched and the items included in your package.
- Can I send a gift to someone at a different address?
Yes, you simply check the box next to “Ship to a different address?” and then enter the name and address of the person you wish to send the gift to. During checkout you have an option to add a note to the order, use this if you wish to right a note to the recipient(ie: Congratulations on your new job, here is a gift from me to indulge yourself, you deserve it. Love your best friend, Allan)
Allergic Reaction Policy:
We hope you have the most fantastic experiences with our products. However, everyone’s skin is different and as with all skincare, reactions are possible. Due to this, we recommend you start with a simple soap like an Olive Oil Soap – PURISIUM.
With any form of skincare or cosmetics always do a patch test and wait 24 hours, if an allergic reaction occurs, discontinue use and seek medical advice if severe. All of the ingredients are on the product page, read them carefully to make sure you don’t have a known allergy to a specific ingredient.